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FAQ

1. What types of flooring do you offer?

We specialise in engineered oak, hybrid flooring, herringbone, chevron, and solid timber. Each range is carefully selected for durability, aesthetics, and suitability to Australian homes.

2. What is the difference between engineered oak and hybrid flooring?

Engineered Oak: Real oak timber layered over a stable plywood base. It provides a premium natural look with excellent durability.
Hybrid Flooring: A combination of vinyl and limestone composite core, 100% waterproof, highly durable, and great for busy households or commercial areas.

3. Can I see samples before buying?

Yes. You can book a showroom appointment at our Kew showroom, or request samples to compare colours and finishes in your own home.

4. Do you provide installation services?

Absolutely. We offer professional installation for all flooring types, including complex patterns like herringbone and chevron. Our installers ensure the job is done right the first time.

5. How do I maintain my new floors?

Hybrid Flooring: Sweep or vacuum regularly, and mop with a damp (not wet) mop.
Engineered Oak: Use a pH-neutral timber floor cleaner, avoid excess water, and use felt pads under furniture.

We’ll provide you with a care guide tailored to your product.

6. Are your floors suitable for kitchens and bathrooms?

Hybrid Flooring is waterproof and suitable for kitchens, bathrooms, and laundries.
Engineered Oak and solid timber are not recommended for wet areas, but are excellent for living rooms, bedrooms, and hallways.

7. Do you offer warranties?

Yes. All of our flooring products come with a manufacturer’s warranty (varies by product). We also stand behind our installation workmanship guarantee.

8. How much waste allowance should I order?

We recommend:

10% extra for straight boards.
15–20% extra for patterned layouts such as herringbone or chevron.

9. How long does delivery take?

In-stock products can usually be delivered within 2–5 business days in Melbourne. Interstate shipping times may vary depending on your location.

10. Can I request a custom quote?

Yes. For premium ranges, large projects, or when installation is required, you can request a tailored quote. We’ll confirm stock, lead times, and the best options for your project.

11. Can I install engineered oak or hybrid flooring myself?

Hybrid flooring is designed with a click-lock system, making it DIY-friendly for people with some experience. Engineered oak usually requires professional installation, especially for glue-down, herringbone, or chevron patterns.

12. Do you offer flooring for stairs?

Yes. We supply matching stair nosings and trims for our engineered and hybrid ranges, so your stairs and landings seamlessly match your floors.

13. What subfloor preparation is needed?

Subfloors must be clean, dry, level, and structurally sound. For concrete, we may apply a moisture barrier or levelling compound. For timber subfloors, we may use plywood underlayment or acoustic mats. Our team will advise based on your project.

14. What is the difference between herringbone and chevron flooring?

Herringbone: Rectangular planks laid in a zig-zag pattern (90°).
Chevron: Planks cut at an angle (often 45°) to form a continuous “V” shape.

Both create a luxury look, but herringbone is more classic, while chevron is more modern.

15. Are your products eco-friendly?

Our engineered oak ranges use real timber veneers from sustainable sources and multi-layered plywood bases that reduce waste. Hybrid floors are formaldehyde-free and meet strict Australian standards for indoor air quality.

16. Do your floors come with acoustic ratings?

Yes. We can provide acoustic test reports for hybrid and engineered flooring. This is especially important for apartments and multi-level dwellings where body corporate approvals are required.

17. Do you provide commercial flooring solutions?

Yes. We work with builders, designers, and commercial clients to supply durable flooring for shops, offices, and multi-residential projects. Trade pricing and bulk orders are available.

18. Can flooring be installed over underfloor heating?

Engineered Oak: Suitable when installed correctly (floating or glued with compatible adhesive).
Hybrid Flooring: In most cases not recommended for direct underfloor heating due to core structure limits. Always check product specs first.

19. Do you ship Australia-wide?

Yes. We deliver across Victoria, New South Wales, Queensland, South Australia, and Western Australia via trusted freight partners. Contact us for a quote if you are outside metro areas.

20. How do I choose the right colour?